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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Cannot open document “double_click_to_convert_01.zoom”. zoom.us cannot open a file of this type.

Shkurrik1
Newcomer
Newcomer

‎2025-01-30 07:39 AM

Hi everyone, I had an important meeting but I can't open the file. I get the message “Cannot open document ‘double_click_to_convert_01.zoom’. zoom.us cannot open a file of this type.”

I tried to find a solution on the internet, and one looked good (make a new recording, pause, and move the “broken” files to a new folder, stop recording). But that didn't work. I don't know what to do anymore. I have a MAC.

 

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CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2025-02-04 02:27 PM

Hi @Shkurrik1, thank you for posting to the Zoom Community! 

 

What occurs wen you double click on the file to convert it? 


Carla (she/her/hers)
Zoom Community Team
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