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Cannot install Zoom on Android

Angelstar
Newcomer
Newcomer

‎2021-10-12 11:05 PM - last edited on ‎2022-03-03 01:33 PM by Community Moderator | Employee

I have been unable to reinstall Zoom on my Android phone. I have tried so many fixes (clearing the cache, downloading from the website rather than Google Play, disabling firewalls, virus protection etc) but nothing has worked. Has anyone encountered this problem? What have you done that has worked?

 

I reached out to Zoom but they closed both my tickets and pointed me to this group.

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3 REPLIES 3

Bort
Zoom Employee
Zoom Employee

‎2021-10-13 09:40 AM

Are you getting specific errors when trying to install?
Have you contacted Google support for help? 

What model Android device and Android OS are you trying to install Zoom on? 

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Angelstar
Newcomer
Newcomer
In response to Bort

‎2021-10-13 11:53 AM

I have a Samsung s20fe which Zoom worked fine on until about a month or so ago. I have contacted Google but no response and have tried all the fixes suggested. Any help would be great.

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Jgreener
Newcomer
Newcomer
In response to Angelstar

‎2023-04-11 11:09 AM

I'm having the same issue with the same phone, have you gotten any resolution yet?

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