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Canada colleagues can't join meeting

melissa01
Newcomer
Newcomer

‎2022-02-04 09:04 AM

I've always had a recurring meeting for our global counterparts to join. For some reason on the latest one, my Canadian colleagues got the following message, "Unable to Join the Meeting. This meeting is not accessible from Canada at this time (Error Code: 1142)". Could someone advise why they're suddenly seeing this? I didn't change any settings so wondering what I'd do to resolve for next time. Thanks.

1 REPLY 1

VA
Community Moderator | Employee
Community Moderator | Employee

‎2022-02-04 09:10 AM

Hi @melissa01 and welcome to the Zoom Community! @Rupert has provided some helpful troubleshooting tips for fixing error code 1142 in meetings at How to Fix Error Code 1142 . Please try those out and let us know if they resolve the issue for you.


Virginia
Zoom Community Team
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