Can`t see the participant of the meeting

[kemalifterteach]

I have renewed Zoom today and the new version is 5.17.0

And now I can`t see any participants of my online meetings. Their video is ON, but I can`t see them.

If I press the NOTES button, the image of the participant appears immediately. But those NOTES disturb me during the meeting. 

How can I solve the problem?

[mohammad_salman · Accepted solution]

If you can't see a participant in your meeting, ensure they haven't accidentally turned off their video. Also, check your view settings – you might be on 'Speaker View'. Switch to 'Gallery View' to see all participants. If the issue persists, it could be a connectivity problem on the participant's end.

[mohammad_salman · Accepted solution]

If you can't see a participant in your meeting, ensure they haven't accidentally turned off their video. Also, check your view settings – you might be on 'Speaker View'. Switch to 'Gallery View' to see all participants. If the issue persists, it could be a connectivity problem on the participant's end.

[SuePats]

I cannot see any participants on Zoom; just today it happened with all the meetings, group meetings, and one-on-one meetings. They could see me. I can see the screen. It was working till yesterday. I could hear everyone.  There wasn't any connectivity or camera problem from their side. 

[Yves6]

Bonjour, essaie la version 5.17.11 (34827) elle fonctionne très bien.

[SimonCao]

Same problem today 

[Yves6]

Install the newest version

[ESRA1]

Could you find a solution? Same thing happens to me and it is imposible to get help from Zoom. 

[Evelio]

...no , i am not in the speaker view..actually i see the rectangle in black of the participant. Thanks.

[JennyCl]

 I am having the same problem - I also see the rectangle in black. Their video is on and it is happening in multiple calls since I updated to the latest Zoom version.

[JennyCl]

Did you manage to fix this @kemalifterteach ? 🙏

[kemalifterteach]

Hi! Not yet, unfortunately. I still can`t see the other participants. 

[JennyCl]

I just tried Zoom again - now the other participant is visible on Gallery view but not on Speaker view (black again.) Also not if I minimize. 
Thank you for your help.

[SuePats]

For me they are not visible in any view, speaker or gallery; I cannot see any participants on Zoom; just today it happened with all the meetings, group meetings, and one-on-one meetings. They could see me. I can see the screen. It was working till yesterday. I could hear everyone.  There wasn't any connectivity or camera problem from their side. 

[SimonCao]

I have same problem for zoom new vision, who can help me

[JennyCl]

I have version 5.17.1

[JennyCl]

Oof, @kemalifterteach . I feel ya. I used your hack of pressing NOTES so I could see my client this morning... I have a group call tomorrow which I am super-nervous about. Not good for business. 😑 I hope Zoom fixes this ASAP. 

[JennyCl · Accepted solution]

@kemalifterteach I mentioned this issue to a friend and he gave me links to go back to an earlier version of Zoom.
I uninstalled this new version and reinstalled the November one and now it's back to working perfectly.
Yay! One thing, careful just to click on the Zoom download, not on the page that pops up.
Here are the links for a Mac or Windows.

https://zoom.en.uptodown.com/mac/versions

https://zoom-us-zoom.en.uptodown.com/windows/versions

[kemalifterteach]

Thanks a lot! I appreciate your help! I`ll try that.

[Yves6]

Merci beaucoup ! J’aurais dû y penser, lol !

[Priyanka3]

How to resolve it in ipad

[Jfriel1234]

 I am also suddenly having this same issue.  Cannot see participants in gallery or speaker.. occasionally can modify screen size and catch one or two people but theyre TINY. ZOOM please fix. 

[Yves6]

Il existe maintenant la version 6.0.0 je l'ai moi-même déjà installée et elle fonctionne très bien! Bonne chance et bonne journée !

[ESRA1]

I have 6.0.2. I do jot know if there is a way to go back to previous updates. I wish!!

[JennyCl]

I asked a friend for help and he suggested I go back to an earlier version of Zoom.
I uninstalled this new version and reinstalled an earlier one and now it's back to working perfectly.
Here are the links for a Mac or Windows.

https://zoom.en.uptodown.com/mac/versions

https://zoom-us-zoom.en.uptodown.com/windows/versions

[Yves6]

Bonjour Jenny, j'ai maintenant la version 6.0.0 et elle fonctionne très bien. Tu peux faire la mise à jour sans problème si tu le veux, bonne journée !

[JennyCl]

Merci de me l’avoir fait savoir Yves.

[Yves6]

Bonjour, oui il existe un moyen de retourner à une version antérieure, voici le lien : https://zoom-us-zoom.en.uptodown.com/windows/versions 

Pour Mac faites juste changer windows  pour mac ! Bonne journée !