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Can't access 2FA or recovery code

Opal_2022
Newcomer
Newcomer

‎2022-04-04 06:08 AM

I have a paid account with Zoom but I cannot access the device where the 2fa code is sent to and do not have the recovery codes, im basically locked out of my account. Ive tried to seek answers on Bolt with no avail.

Please help!

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1 REPLY 1

crchan123
Zoom Employee
Zoom Employee

‎2022-07-06 04:02 PM

Hi @Opal_2022! I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved.

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