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CLOUD RECORDING LOST

LunaZoom
Newcomer
Newcomer

‎2023-07-06 08:32 AM

Yesterday I conducted a zoom meeting which I recorded to the cloud on my account using my windows laptop. 

 

I have done this plenty of times successfully.

 

Yesterday's recording has not shown up in the cloud, nor did I get an email confirming that it was processed.

 

I started a chat with support who said they could see there was a recording made on this date, but they have not responded for nearly 24 hours.

 

PLEASE HELP URGENTLY I need this recording.

 

Thank you.

Topics:
3 REPLIES 3

A_Bardgett
Newcomer
Newcomer

‎2023-07-07 06:32 AM

The same thing happened to me last night and I can’t get through to anyone on zoom to help find it. 

0 Likes

PatriciaCook
Newcomer
Newcomer

‎2023-07-07 10:01 AM

Help, I just had the same issue.  I recorded meeting and it didn't convert.  😞

Have you had any success in recovering your recording?

0 Likes

A_Bardgett
Newcomer
Newcomer
In response to PatriciaCook

‎2023-07-07 01:12 PM

No and I didn’t hear anything from tech support. 

0 Likes