CLOUD RECORDING LOST

[LunaZoom]

Yesterday I conducted a zoom meeting which I recorded to the cloud on my account using my windows laptop. 

I have done this plenty of times successfully.

Yesterday's recording has not shown up in the cloud, nor did I get an email confirming that it was processed.

I started a chat with support who said they could see there was a recording made on this date, but they have not responded for nearly 24 hours.

PLEASE HELP URGENTLY I need this recording.

Thank you.

[A_Bardgett]

The same thing happened to me last night and I can’t get through to anyone on zoom to help find it. 

[PatriciaCook]

Help, I just had the same issue.  I recorded meeting and it didn't convert.  😞

Have you had any success in recovering your recording?

[A_Bardgett]

No and I didn’t hear anything from tech support.