Bug report: Option to stop sharing audio disappears after declining to unmute

[jerwalkie]

While assisting as a DJ during a virtual Zoom conference today, I discovered a bug. I'm using the desktop version of Zoom on Mac. This happened to me with version 5.7.3 and it still happens after updating to version 5.7.6 (1320). 

Steps to reproduce:

1. Share screen > Advanced > Computer Audio and click the Share button.

2. Notice that the button to stop sharing audio appears at the top of the Zoom window, as expected.

3. Ensure that you are muted by clicking the Mute button, if you aren't already muted.

4. Have another host in the meeting request that you unmute.

5. When the pop-up appears asking you to unmute, decline by clicking the "Stay Muted" option.

6. Notice that the button to stop sharing audio disappears from the top of the Zoom window, unexpectedly. This gives the impression that I'm not sharing audio anymore, when in fact I still am.

7. Play some music or a video on your computer and have another person in the meeting verify that indeed you are still sharing audio. Stop playing.

8. Click the unmute button to unmute yourself.

9. Notice that the button to stop sharing audio reappears at the top of the screen again.

10. Now click stop sharing to stop sharing audio.

This bug caused a disruption in our virtual conference when I thought I had stopped sharing audio and started playing some music to choose what I was going to use for the next break. Everyone in the call could hear it. Oops!

Since I figured out the steps to reproduce it I'm reporting the bug so that it can be fixed. I hope this messages makes it to the Zoom team!

Jeremy

[Rupert]

Hi @jerwalkie 

The Zoom online Community isn't necessarily the best place to submit bug reports.

I'd suggest using the Feedback form at https://zoom.us/ - or reporting it via a Support ticket if you are on a Paid account.

Rupert