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Bluetooth Headset Not Recognized After Latest Update

taka_12345
Newcomer
Newcomer

After the most recent zoom update (earlier this week) my bluetooth headphones and conference speaker don't get recognized. They show up as options as a headset in the audio settings like before but no sound comes through and get an error message saying the device is not recognized when I try to join that way in a meeting. 

 

Generally the first bluetooth device i connect to after restarting works fine. When I try to toggle to another device is when this problem appears to happen. I never had this issue before

1 REPLY 1

SweetE
Participant
Participant

If it's through your mobile phone, I had the same problem and upon going through a few forums, someone finally found the solution and it works. This is what you should do: try to add the "nearby devices" permission through the Zoom app settings