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Conflict in the application if you use Bluetooth headphones

Oskev18
Newcomer
Newcomer

‎2025-04-12 07:42 AM - edited ‎2025-04-12 09:20 AM

Hi, I'm having trouble connecting to meetings from my Samsung smartphone using the Galaxy Buds 3 Pro Bluetooth headphones. When I connect to a meeting, the audio option identifies three options: Bluetooth, Speaker, and Headset. If I select Bluetooth, I can only hear, and no one can hear me even if I activate the microphone. If I use a headset, the microphone works, but I can't hear anyone else. Has this happened to anyone else? Maybe I have something configured incorrectly.

 

It is necessary to clarify that I only have this problem with ZOOM, so the proper functioning of the headphones is guaranteed.

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Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

‎2025-04-14 08:52 AM

hi @Oskev18 

 

I think the issue may be with your galaxy buds 3 pro settings and firmware.  Please try the solution offered by @ZoomMate


 ‎2024-12-17 05:56 PM

Hi There,
Below some steps to resolve the issue with your Galaxy Buds 3 Pro:

Step 1: Disable Spatial Audio

  1. Open Bluetooth settings on your laptop
    2. Click on "Galaxy Buds 3 Pro" > "Properties"
    3. Uncheck "Spatial Audio" (if available)

Step 2: Update Galaxy Buds 3 Pro Firmware

  1. Open the Galaxy Wearable app on your laptop
    2. Connect your Galaxy Buds 3 Pro to the app
    3. Go to "About earbuds" > "Update earbuds software"
    4. Follow the prompts to update the firmware

Step 3: Reset Galaxy Buds 3 Pro

  1. Put your Galaxy Buds 3 Pro in the charging case
    2. Close the case and wait for 10 seconds
    3. Open the case and try connecting to your laptop again

Step 4: Configure Zoom Audio Settings

  1. Open Zoom on your laptop
    2. Click on "Settings" (gear icon)
    3. Select "Audio"
    4. Choose "Galaxy Buds 3 Pro" as the speaker and microphone
    5. Test your audio by clicking on "Test Speaker" and "Test Mic"

Step 5: Restart Your Laptop

  1. Restart your laptop to ensure all changes take effect

If the issue persists, try resetting your Bluetooth settings or contacting Samsung support for further assistance.

Thank you!

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

 

 

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