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Zoom AI Companion2022-03-04 10:48 AM
Hey everyone,
Sometimes I got a black screen on my laptop during share screen but it only started two weeks ago, I also downloaded the new zoom version 5.9.3 back then and today I downloaded the newer version 5.9.6 3799.
While the screen is black I can close the share screen option after pressing the Windows button and then clicking fast on stop sharing but I still got some weird jittering images on the screen and then only restart of the computer helps.
I am using a new computer of ASUS - Windows 10 with Intel iris Xe Graphic card and Intel i7 CPU./
Thanks for your help🙏
2022-03-04 11:35 AM - edited 2022-03-04 11:36 AM
Hello,
There are a couple of things to try listed in this support article: https://support.zoom.us/hc/en-us/articles/360062306851
If the issue persists after uninstalling and reinstalling Zoom, change the Video Rendering Method in the Zoom desktop client.
2022-11-17 04:17 PM
Thank you. I'm going to try this in the morning before my next meeting.
2024-09-13 11:51 AM
First time I have experienced this issue: I am getting BLACK screen upon sharing my screen in meeting. I have checked all settings and all looks good, and I have not made any changes to settings for months. One response from AI chatbot was to check Nvidia Control Panel on my Win10Pro machine. Computer reports that I do NOT have Nvidia Graphic Card installed. Where else do I look to check for system problems? Thanks!
2022-07-14 10:29 PM
Hi, I am having the same problem but not with all screen sharing situations. It's very confusing. Some of the fixes above I can't find - I don't know why but I don't seem to have them? (such as Window size when screen sharing, select the Show my Zoom Windows to other participants when I am screen sharing ) The fixes I've found (add cpthost.exe to my nvidia setup, the video items above) don't change anything.
2024-07-20 07:17 AM
Black screen issue can be fixed with screen sharing by updating Zoom, disabling hardware acceleration in Zoom settings (Share Screen > Advanced), and setting Zoom to use integrated graphics in graphics card settings. Also, make sure your graphics drivers are up to date.
2024-10-08 10:38 PM - edited 2024-10-09 04:08 AM
has the issue been resolved???
2024-10-09 02:42 PM
Hello @FinnOliver. You can check out this article for troubleshooting black/grey boxes when screen sharing.
2024-10-14 08:13 AM
I have updated zoom to the latest ubuntu version, and with Ubuntu 22.04 screen sharing in X11 is broken, since I can also only see a black screen on the top of the window/desktop I am trying to share. I tried all options in the advanced screen sharing setting(that are supposedly there for wayland and not X11 I know) but the there is no effect, I just get a black screen. Can you please solve this issue?