Automatically splitting my recordings

[Burkella2]

Several recordings have split at awkward times.  None are split at a break during the meeting when it's paused.  It's literally in the middle of someone speaking.  And the new recording even has different settings than the first one.  Most recently it looks like this:  4 hours of gallery view, end of file but not done with the meeting, 11 minutes of spotlight view, end of my meeting.  Why start a new recording after 4 hours here, and in another meeting it did the same thing 7 hours in and split into a new recording for the remaining 35 minutes.  AND THEN one time it split three times in a 20-minute recording.   Like, what's the algorithm here?

And please no Bots or copy/paste "Zoom specialists" responding with check settings or how to get to settings, etc..  We're four years into Zoom being the norm, so trust me when I say it's not there or in any of the settings platforms because I've double-checked before EVERY meeting.  It's also not a storage problem.  After a recording is ready, I download immediately to three different backups and delete from the cloud bc my meetings are long.  Why is this happening?  It's not an internet, IP, VPN, firewall, antivirus, backup program, running programs problem.  You gotta believe me when I say I've checked off all the troubleshooting boxes. Legit help please.

[carmon]

I need help with this, too. Had a disaster yesterday: a 1-hour podcast interview was stored in the Cloud as 7 video files and 7 audio files. It's a mess and I'm upset. It doesn't look like they are neatly sequential so I'm not sure how I'm going to publish this interview.

[acobb1]

Having the same problem with a webinar recording that is set as "On Demand", meaning participants should be able to view the recording using the same link they used to join live. There are a total of 8 recordings, 6 of which are under 5 minutes and 2 that are 45 minutes+. So now we have no idea which recording that link will take them to.

[Halfbod]

Yes this is now happening to us too! We initially thought it was due to either the recording being over 8 hours or the host paused the recording. Looks like we've had more than 3 people report this issue now and there is indeed no actual timing settings for this in the Zoom admin portal.

[LAP_Translation]

We're experiencing the same problem here for a while. We usually give 8-hour courses with simultaneous interpreting. Then, we get two sets of audio and video files corresponding to two portions of the same course. We thought it could be a storage format issue (we thought Zoom servers are using a 32-bit file system), but it is splitting, more or less, at 1 GB. Furthermore, the first portion of the video file is at one resolution, 2404x1352, and the second is at 1920x1080. We have to edit the files, resize the first portion of the course, and then merge it with the second part. It is annoying. We're still trying to figure out the problem and how to solve it. It first started only splitting the course into two portions, usually with a split at 1 GB, more or less. But more or less one or two months ago, it started to deliver both portions in different resolutions.