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Automatic Live transcription not working this morning

PGenest
Newcomer
Newcomer

 We have our accounts setup to use the built in live transcription but it's not working, The settings are turned on, but click on the enable auto transcribe button and nothing happens. I am able to still manually input closed captions. 

 

Thanks 

 

3 REPLIES 3

RN
Community Moderator | Employee
Community Moderator | Employee

Hey @PGenest, just double-checking that you have this enabled. You went to https://zoom.us/profile/setting > Closed captioning > and Checked the following?

  • Allow live transcription service to transcribe meeting automatically
  • Allow viewing of full transcript in the in-meeting side panel

Within the Zoom meeting client, I would suggest signing out of your account and back in and see if you have 

 

When you click enable, you should see a banner that live transition is enabled and you should be able to unmute and talk, seeing the captions. 

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Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!

grtwrrn
Newcomer
Newcomer

Hi, I'm having the same issue, was it ever resolved?

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hello @grtwrrn,


Welcome to the Zoom Community! We're glad to have you here.

Have you tried following @RN's instructions? 
You may also check out this article for more information.


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?