cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Automated Captioning for a sub account

SWFGC-QA
Newcomer
Newcomer

‎2023-04-06 11:54 AM

Hello, I am hoping someone can help us with this issue, as I have searched for hours on end trying to figure this one out. 

We have a Business Account with a signed BAA.  We have set up an individual account under the umbrella of the business and we want this individual account to enable the Zoom Automated Captioning.  I have enabled it on our main account, however the option is not there for the individual account we set up. 

We do not want each employee to sign a BAA with Zoom, as the BAA is between Zoom and our Agency. 

Can you please advise us how to get the automated captions enabled on the individual account?

Support has directed us to contact our Account Executive, but who would this be?  We dont have a Zoom Rep specifically appointed to us. 

 

PLEASE HELP!

 

Thank you!

SWFGC-QA

0 Likes
0 REPLIES 0