cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Audio video synch issues

Pmurray1492
Newcomer
Newcomer

‎2022-10-27 10:14 AM

My zoom audio and video are out of synch in dual monitor mode. If someone else uses the share screen function, this fixes the synch issue. What is going on?

0 Likes
1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2022-11-23 06:03 AM

Hi, @Pmurray1492,

 

Sorry for the delay in responding.  Are you still having this issue?  If so, please ensure you are updated to the latest Zoom client version 5.12.8.

 

I've not seen this issue before, and I use Dual Monitor mode most of the time myself.  Sometimes there is an occasional/brief audio delay, but that's normal under some Internet-congestion situations (primarily at the speaker's end of things).  If the problem is still present and is constant, consider making a Support Ticket for Zoom staff to research:


Support Ticket entry: https://support.zoom.us/hc/en-us/requests/new 


Ray -- check out the GoodClix website or the Z-SPAN website.
0 Likes