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Audio video synch issues

Pmurray1492
Newcomer
Newcomer

‎2022-10-27 10:14 AM

My zoom audio and video are out of synch in dual monitor mode. If someone else uses the share screen function, this fixes the synch issue. What is going on?

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1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2022-11-23 06:03 AM

Hi, @Pmurray1492,

 

Sorry for the delay in responding.  Are you still having this issue?  If so, please ensure you are updated to the latest Zoom client version 5.12.8.

 

I've not seen this issue before, and I use Dual Monitor mode most of the time myself.  Sometimes there is an occasional/brief audio delay, but that's normal under some Internet-congestion situations (primarily at the speaker's end of things).  If the problem is still present and is constant, consider making a Support Ticket for Zoom staff to research:


Support Ticket entry: https://support.zoom.us/hc/en-us/requests/new 


Ray -- check out the GoodClix website or the Z-SPAN website.
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