Microphone and Speaker not detected | Community
Skip to main content
W
Newcomer
Wilbert
Newcomer
October 29, 2021
Question

Microphone and Speaker not detected

  • October 29, 2021
  • 6 replies
  • 8 views

Does anyone has the same problem with me ? 
I have just updated my laptop to Windows 11 and since then, every time i open my zoom meeting, it always says mic and speaker are not detected,  however, in other meeting platform, my mic and speaker is working fine 

I have also tried to uninstall and reinstall my device driver and have also updated my windows update 
Does anyone has any solution to this ? 
Thanks in advance !

    6 replies

    ChrisO
    Participant
    ChrisO
    Participant
    October 29, 2021

    You may have to grant Zoom permission within Windows to use the devices.  Here is an article describing how to do this https://allthings.how/how-to-enable-or-disable-microphone-in-windows-11/.

    M
    Newcomer
    majosearosemena
    Newcomer
    November 12, 2021

    Did you find any solution? I am having the same problem

    S
    Newcomer
    Sukanta15
    Newcomer
    April 20, 2022

    Go to setting/select microphone / scroll down "allow apps to access your microphone" click the button on, if it is already on just off it and switch on again. 

    S
    Newcomer
    Sukanta15
    Newcomer
    April 20, 2022

    I have to do switch off and on again every time before zoom meeting. Is there ant other option or solutions , please let me know

    J
    Newcomer
    joanncampbell
    Newcomer
    November 15, 2021

    same problem, no speaker tried all of the above

    M
    Newcomer
    MartD
    Newcomer
    November 17, 2021

    Same here with Zoom after the windows 11 update, all other platforms are ok. Tried all the above and no fix. 

     

    ChrisO
    Participant
    ChrisO
    Participant
    November 17, 2021

    Here is a fairly in-depth guide on various ways to try and solve the issue. While the guide is for the microphone many of the steps can be applied to speakers as well. https://www.howto-connect.com/fix-windows-11-microphone-not-working-14-ways/   Hope this helps some of you..

    R
    Newcomer
    Robert63
    Newcomer
    November 30, 2021

    Hi.  I had the problem resolved by Zoom's Engineering support.  It was the Laptops specific audio driver that was not working.  Although when I first logged this issue the drivers had been verified, now that I reinstall the driver today things work correctly.

     

    My Laptop is an ASUS (for other manufacturers us their specific driver download site) On the ASUS driver site - https://www.asus.com/us/support/Download-Center/ be very precise about the model number.  In my case it needed to be - Zenbook 13 OLED (UX325, 11th Gen Intel).  There are many UX325 models listed.

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.