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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Audio dropping in and out

Hypnotherapist
Newcomer
Newcomer

I am an online therapist. Sometimes when I am on Zoom with clients and I play music, they describe my microphone dropping in and out. I have a run a full diagnostic check on my equipment and all is fine. It isn't a WiFi problem because they can hear the music perfectly. My headset is cabled and so it isn't a bluetooth issue. I'm beginning to think that this may be to do with the settings on their computer. However, unless I know what is causing this, I cannot inform them of how to rectify the problem. Any ideas? Please help!!!!

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