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Zoom AI Companion2021-08-14 08:17 PM - edited 2021-08-14 08:17 PM
I'm using Zoom version 5.7.5 (939), on laptop with AMD Ryzen 3 4300U chipset.
Everytime I share audio from my laptop, both audio sharing only or from presentation, participants will hear cracked sound (buzzy noise). The shared audio sound quality is very bad.
I did uninstall, restart, then reinstall, yet the problem is still persist.
I also have the problem of participants VDO may freeze from time to time as well.
I never have these problems on the previous update.
How should I fix these problem?
Thank you in advance for your supports 🙂
Solved! Go to Solution.
2021-08-20 09:56 PM
Hi all,
I found the solution of this audio problem.
I uninstall the Zoom. Then download and install the 64bit installer, the problem is almost gone, I mean the audio quality is much better.
Hope this help 🙂
2021-08-22 02:55 PM
Upgrading the latest Zoom version ... was worse - does not recognize my microphone at all (meaning zoom is completley unusable).
I went back to version 5.6.5 which works fine.
2021-08-17 06:00 AM
Hi
I have the same problem did you resolve this?
2021-08-17 06:31 AM
Hi,
I still cannot solve the problem.
Some friends suggest me to adjust volume in windows setting, yet still cannot solve the problem.
So I will wait until the next update to see if the problem is solved or not.
2021-08-17 05:38 PM
tengo el mismo problema y no se como solucionarlo
2021-08-25 03:48 PM
A mí se me solucionó el problema, desinstalando la versión que tenía y reinstalando una versión antigua, la 5.6.5 quedó perfecto 👌 ya se escuchan los videos bien
2021-08-18 03:11 PM
https://zoom-us-zoom.en.uptodown.com/windows/download/3332055
I finally fixed the problem. I had done everything including a complete reinstall of Windows and nothing worked. I just installed this version of zoom from earlier this year and all is back to normal.
2021-08-20 09:56 PM
Hi all,
I found the solution of this audio problem.
I uninstall the Zoom. Then download and install the 64bit installer, the problem is almost gone, I mean the audio quality is much better.
Hope this help 🙂
2021-08-25 10:40 AM
Installing the 64bit installer solved the problem. Thank you
2021-08-29 01:05 AM
This resolved my headache of a problem too!! Audio would play distorted when I shared, but only for me. Thank you
2021-08-21 06:31 PM - edited 2021-08-21 07:10 PM
Dear Komson
>I uninstall the Zoom. Then download and install the 64bit installer, the problem is almost gone,
Thank you for your help! I have solved same problem. !(^^)!
2021-08-22 02:55 PM
Upgrading the latest Zoom version ... was worse - does not recognize my microphone at all (meaning zoom is completley unusable).
I went back to version 5.6.5 which works fine.
2021-08-22 09:45 PM
How did you go back to the previous version? I have the same audio problem.
2021-08-25 03:46 PM
Thanks for the help! I had the same problem and version 5.6.5 fixed everything!
2021-12-12 11:29 PM
our instructors were hosting a webinar about the best sublimation printers at sublimationtools
there was continuous distortion throughout the webinar until we changed the mic 😄 . Sometimes fault is at our end .
2023-02-02 06:02 AM
That 100% describes my situation. And it happens from time to time. Last week I did nothing new or unusual, but the quality was perfect and my students did the listening test. I switched on the audio. But this week I had to cancel some activities with sharing audio in my KeyNote and Power Point presentations
2024-02-01 03:48 AM
I have distorted audio as well and appears this message for me ´Deactivate audio isolation´. and I cannot find this command at menu bar. It´s been a month now that this started and no solution.