Audio Problems, HELP!

[Rbj541542]

I have problems with sharing music, the people can't hear anything. We can talk and hear everybody everything, the problem is that when I share de audio of the music it doesn't work. It says: "Install the zoom audio device. Please, restart your audio sharing application, such as the media player, after install to continue sharing computer sound." and then it ask me to put my password.

I did, I wrote the password of the Zoom and it doesn't work.

PLEASE!, HELP ME!!!....I TEACH THE BIBLE EVERY MONDAY AND THURSDAY...I NEED HELP!!!

[Ohkawa]

@Rbj541542 

Is the PC's audio playback device the same as the Zoom's speakers?

[dwhorley]

Others in the zoom meeting are hearing static when I play music.  What can I do to fix this issue as it is disturbing.  Please help.

[MGSR]

Hello @dwhorley,

Kindly check out this resource for sharing background music or computer audio on Zoom.

Please let us know if you need further assistance.

[dwhorley]

Hello Mark.  

I never had this problem until recently.  I understand how to share music.  Did zoom do something different?  Was there an update I wasn't aware of?  Please advise.  Thanks.