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N
Newcomer
nilanjenator
Newcomer
April 1, 2022
Solved

zoom won't accept this profile pic

  • April 1, 2022
  • 4 replies
  • 1 view

I get an error when uploading this pic to my profile.  How do I troubleshoot?  It can be opened in other apps.

 

I get this error:

The file you have attempted to upload may be corrupted or using an unsupported file type. Please try a different file.

    Best answer by EDPK

    @nilanjenatorI guess that the photo Dimensions is too big. 

    An image of 1280 by 720 pixels or 1920 by 1080 pixels would work well.

     

     

    4 replies

    EDPK
    Community Champion | Employee
    EDPK
    Community Champion | Employee
    April 1, 2022

    Hi @nilanjenator 

     

    Your Zoom profile picture should be no larger than 2MB and in one of the following formats: PNG, JPG, or GIF

     

    Cheers!

    N
    Newcomer
    nilanjenatorAuthor
    Newcomer
    April 1, 2022

    The file I use meets all those conditions.

      EDPK
      Community Champion | Employee
      EDPK
      Community Champion | Employee
      April 1, 2022

       @nilanjenator I tried you provided the Photo to add my Zoom profile, and confirmed the same problem. The photo file has some problem, such as file format is jpg, but it is not jpg format file actually. 
      Can you try this I am attaching Photo?

       

      N
      Newcomer
      nilanjenatorAuthor
      Newcomer
      April 1, 2022

      Thanks, for your help.

       

      It works fine with another of my images.  I want to figure out why the one I attached doesn't work.  It works fine with other apps.

      B
      Newcomer
      Bicky
      Newcomer
      October 30, 2024

      Yes I have not zoom in my phone pic

      EDPK
      Community Champion | Employee
      EDPKAnswer
      Community Champion | Employee
      April 1, 2022

      @nilanjenatorI guess that the photo Dimensions is too big. 

      An image of 1280 by 720 pixels or 1920 by 1080 pixels would work well.

       

       

        N
        Newcomer
        nilanjenatorAuthor
        Newcomer
        April 1, 2022

        That seemed to work.  I reduced the size.

        Thanks.

        It was really important to use a cat photo as a profile picture 🙂

          EDPK
          Community Champion | Employee
          EDPK
          Community Champion | Employee
          April 1, 2022

          @nilanjenator Enjoy Zoom with your lovely cat photo. 🙂 Have a great day!

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