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Annotate tool not available for 2 clients when sharing their screen

JanfromEarth
Participant
Participant

‎2022-10-28 08:28 AM

This has happened with two clients. They are sharing their screen with me to ask a question and the annotate option is not available.  It is consistently these two clients and no others (so far).  I have to assume there is a setting on their end.  Any thoughts? 

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3 REPLIES 3

mastertechclass
Newcomer
Newcomer

‎2022-10-29 04:52 PM

What device are they sharing from? Mac? Windows? Chromebook? or mobile device? iPad?

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JanfromEarth
Participant
Participant

‎2022-12-05 08:01 AM

Mac Mini.  

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dm07
Newcomer
Newcomer

‎2023-02-26 05:36 PM

This is a huge problem for me, too, and makes Zoom useless for remote teaching.  Both of us are using Zoom app, not browser; both have Annotation turned on in meeting settings. Student is using MacBook; I'm on Windows. Annotation hasn't worked on Chromebooks, but I haven' t had problems with IOS before.

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