Alternative Host not working

[helpisabella]

Yes I know the alternative host needs to be in your same organization- and they are. im creating zoom rooms with alternative hosts that are a part of the same plan (we're all under a university) and some accounts zoom recognizes and zoom doesnt recognize other accounts. i know for a fact the emails that aren't working have been attached to a zoom account, so im not sure what the problem could be. is there any service i could use to manually appeal this, and get those zoom accounts registered? or is there no way? 

[Ray_Harwood]

Welcome to the Zoom Community, @helpisabella.

Have you checked to see if the desired Alt Host accounts are licensed?  Many educational customers designate some accounts as unlicensed. An Alt Host must be licensed as well as on the same account. 

They might still be on the institution’s account, but still “unlicensed.”  See https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067027