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After 5 years, suddenly unable to open my zoom meetings

Carolijn
Newcomer
Newcomer

‎2023-08-18 05:40 PM

I've had the Zoom Pro account for over 5 years, and suddenly today I cannot open or login to any of my scheduled meetings or my zoom account. 

 

At one point I was in my account and tried to change the password, but couldn't because of an error message saying my "old password is incorrect."

 

I have tried to open my meetings by signing in from Google incognito, and Firefox, and they don't open, either.

 

At one point, I got a window saying Zoom was updating my version and not to close the window, so I waited till that finished.

 

Then I couldn't log into my account!

 

And I can't submit a support ticket without being able to log into my account!

 

I'm panicking here because my coaching business is online. I discovered the Pro account doesn't even have live chat support!

 

Any help much appreciated!

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