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Zoom AI Companion2021-09-05 03:03 AM
Hey, i got a problem with my zoom client:
Everytime i start it up, it crashes caused by an unexspected error. The dump file says that it is caused by an access violation error in quartz.dll.
Solved! Go to Solution.
2021-11-02 01:51 AM - edited 2021-11-02 02:22 AM
Same problem solved! (It took me hours to find out...)
You may have the "PowerToys" installed.
Its new function conflicts with Zoom. i.e., "Video Conference Mute" (default: enabled).
Just disable it, you can resume Zoom as normal.
2021-10-19 01:47 PM
Hi there, @Lysterion! I'm so sorry you didn't receive a response to your post sooner. Are you still having this issue? If so, I would suggest removing and then re-installing the Zoom client. Let me know if that helps 🙂
2021-11-01 01:41 AM
I tried 5.7.0, 5.8.0, 5.8.3 version of zoom without any behavior changes
2021-11-01 01:43 AM
quartz.dll have `10.0.19041.746` version
2021-11-01 05:21 AM
Hi there, suddenly I have completely the same issue. I've tried to update zoom, reinstall zoom, installed Windows 11 update. Issue is still there. I need zoom for the work.
<ExceptionAddress>0x7ffc2f8e30a5</ExceptionAddress>
<ExceptionModule>C:\Windows\System32\quartz.dll</ExceptionModule>
<ExceptionModuleBase>0x7ffc2f890000</ExceptionModuleBase>
<ExceptionModuleVersion>10.0.22000.1</ExceptionModuleVersion>
<ExceptionType>0</ExceptionType>
<ExceptionCode>0xc0000005</ExceptionCode>
@Lysterion wrote:Hey, i got a problem with my zoom client:
Everytime i start it up, it crashes caused by an unexspected error. The dump file says that it is caused by an access violation error in quartz.dll.
2021-11-01 10:07 AM
Can also confirm. I'm on Windows 10, and for seemingly no reason Zoom doesn't want to open any windows other than the main one. It instead opens up a crash dialog.
When I looked into the memory dump it outputs each time, it always involved quartz.dll
Not sure what's going on.
2021-11-01 11:02 AM
Have you changed graphic card's drivers recently?
Quartz.dll is related to directx. What kind of GC do you have?
2021-11-02 01:51 AM - edited 2021-11-02 02:22 AM
Same problem solved! (It took me hours to find out...)
You may have the "PowerToys" installed.
Its new function conflicts with Zoom. i.e., "Video Conference Mute" (default: enabled).
Just disable it, you can resume Zoom as normal.
2021-11-02 02:03 AM
You are the best!
Thank you very much!
2021-11-02 02:59 AM
thanks a lot for suggestion! yes, disable "Video Conference Mute" solve issue
2021-12-10 07:19 AM
YOU ARE A ROCK STAR! Thank you - this fixed the problem!!!!!
2021-11-02 03:00 AM
https://github.com/microsoft/PowerToys/issues/13984
there is bug description
2022-07-31 10:02 PM
Check your Internet connection.
Power cycle your devices.
Check for Available Zoom App Updates.
Reinstall the Zoom App.
Join in a Browser.
Go into your Windows Firewall setting and change the TCP 6 and UDP 17 protocol to ANY.
Create a new Windows account.
Hope this helps