4K Monitor causing slow down?
![KJ7 KJ7](https://community-staging.gss.corp.zoom.com/html/assets/Avatar-Default2.png)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2023-12-07 09:38 AM
Hello,
I just updated to a new 32" LP 4K monitor. This is a higher resolution than I was running previously. Now, when I engage Zoom everything serious lags. It's not just screen sharing or anything, just starting. It does get a little better with the camera off and minimal people on, but its still lags.
I've optimized my screen resolution (3840x2160) and the recommended scaling (150%). I'm running a new desktop with an Intel UHD and AMD Radeon RX57 GPUs. I'm hardwired in.
One suggestion I see online is to lower the resolution of my desktop. That seems counterproductive to having a new monitor. Any suggestions for getting Zoom to respond better?
Thanks!
- Topics:
-
Other
![ewatson807 ewatson807](https://community-staging.gss.corp.zoom.com/html/assets/Avatar-Default2.png)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2024-03-25 11:35 AM
Just FYI, it's not necessarily the 4K monitor, but rather the DPI (scaling) being set to 150%. I just opened a case for a user at my work...they're seeing Zoom take a while to join a meeting and their mouse-clicks don't register, which made the user think Zoom was frozen and they were unable to end the meeting they were hosting -- as soon as I changed their DPI scaling to 100%, all that bugginess went away...but with the scaling at 100% and the screen resolution at 3840 x 2160, everything on the screen is too small to read -- I really hope Zoom fixes this in an upcoming release.
![ewatson807 ewatson807](https://community-staging.gss.corp.zoom.com/html/assets/Avatar-Default2.png)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2024-03-25 11:53 AM
Wow, for the user at my work, we just decided to try a different configuration between the two 4K monitors; we decided that instead of using two DisplayPort cables, we changed to connecting to one monitor via USB-C and the other monitor with a DisplayPort -- as soon as we did that, we noticed the monitors were now running at 60Hz rather than 30Hz; and everything seems to be behaving.
![NS5 NS5](https://community-staging.gss.corp.zoom.com/html/assets/Avatar-Default2.png)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2024-05-21 11:35 AM
I am having the same issue, constant zoom freeze seconds after launching a zoom meeting since using 4k dual monitors. Nothing worked for me. Any update fron Zoom on this?
Thank you,
![Wacokidtech Wacokidtech](https://community-staging.gss.corp.zoom.com/html/assets/Avatar-Default2.png)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2024-05-21 11:52 AM
I'm in total agreement with all you. I've got dual 32" 4K monitors and am having the same problems. I'll take a look at that scaling. Thank you.
![](/skins/images/D29F67BE7CE34CA052B2FBD0944D6425/responsive_peak/images/icon_anonymous_message.png)