40 minute cut-off

[DobbyDoo]

I have a basic plan. It reads that one-to-one meetings should be allowed up to 30 hours. Mine cut off at 40 minutes. Am I not understanding the plan correctly? Or was this a technical error in Zoom’s part? 

[Bort]

Often this is caused by someone disconnecting and rejoining the meeting, which Zoom counts as 2 separate joins to the meeting. Between those 2 joins by that participant and your joining, that makes 3 participants and begins the 40-minute limit. 

[EDPK]

If you want to see 30 hours, you should be next conditions. 

Free licenses (Basic)

Meeting ends after 30 hours (active or idle)

• 1 host, no participant
• 1 host, 1 participant
• No host, 2 participants (join before host)

https://support.zoom.us/hc/en-us/articles/202460676-Time-limits-for-idle-meetings

[tcostello]

I have signed up for 1 year plan, not a free plan and it is still cutting me off at 40 minutes.

[EDPK]

Hi @tcostello 
If you have Pro plan, I guess that you need Zoom Support will help you. 

Please contact Zoom Technical support. 
https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support

Chatbot: chatbot
Web Ticket: Web Ticket Request.
Phone: See above the link

Cheers!