40 minute cut-off | Community

Newcomer

Question

40 minute cut-off

Forum|Forum|4 years ago
November 16, 2021
3 replies
9 views

I have a basic plan. It reads that one-to-one meetings should be allowed up to 30 hours. Mine cut off at 40 minutes. Am I not understanding the plan correctly? Or was this a technical error in Zoom’s part?

Employee

Often this is caused by someone disconnecting and rejoining the meeting, which Zoom counts as 2 separate joins to the meeting. Between those 2 joins by that participant and your joining, that makes 3 participants and begins the 40-minute limit.

Community Champion | Employee

If you want to see 30 hours, you should be next conditions.

Free licenses (Basic)

Meeting ends after 30 hours (active or idle)

1 host, no participant
1 host, 1 participant
No host, 2 participants (join before host)

https://support.zoom.us/hc/en-us/articles/202460676-Time-limits-for-idle-meetings

Newcomer

I have signed up for 1 year plan, not a free plan and it is still cutting me off at 40 minutes.

Community Champion | Employee

Hi @tcostello
If you have Pro plan, I guess that you need Zoom Support will help you.

Please contact Zoom Technical support.
https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support

Chatbot: chatbot
Web Ticket: Web Ticket Request.
Phone: See above the link

Cheers!