1 out of 15 licensed accts doesn't have the option for attendees

[Jennay]

I am an admin who needs to set up zoom meetings for online students. One of my instructor accounts doesn't have the "attendees" spot when setting up a recurring meeting. I don't understand why or how to fix this. Can someone help me please? Time sensitive. I have included 2 screen grabs - "problemchild" is obviously the one I'm struggling with and don't understand.

[RN]

Hey @Jennay welcome to the community! This could be because the user has continuous meeting chat setting disabled at the user level. Check to see if the 'problem child' profile settings have that specific setting disabled. 

I say that just because the knowledge base article refers to the "Invitees section in the web portal", which maybe populating that field when scheduling a meeting.