Changing email

[Ememory_314]

Hi 

Please help)

I'm truing to change my email as the old one will soon turned off

When I type the new one, the system says "this email has already been used" and doesnt proceed the change

what should I do?

[ZoomMate]

Hi There,

Here below some troubleshooting step:

Here's a step-by-step guide to help you change your email address with navigation:

Step 1: Check for existing accounts

- Log in to your account
- Click on "Settings" (gear icon)
- Select "Account"
- Check if you have another account associated with the new email address

Step 2: Delete or merge existing accounts

- If you find an existing account, delete or merge it
- Click on "Delete Account" or "Merge Accounts"

Step 3: Try changing your email address again

- Go back to the "Account" settings
- Enter your new email address
- Click "Save Changes"

Step 4: Contact support (if needed)

- If you still encounter issues, click on "Help" (question mark icon)
- Select "Submit a Request"
- Explain your issue and provide your new email address

[Ememory_314]

Thank you so much

Tried to do all steps and couldn't find any associated accounts and the problem still exists...