Email address that shows up as "From"

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Hello! Can anyone tell me how to change the "From" email address? I don't even know how this name ended up attached to our account - they are not a part of our company. The right name/email address is entered everywhere I can see in our account and yet this keeps happening. Help!

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!