help on share screen

[Tarita]

When I an recording a zoom call in meetings and webinars there and sharing my screen there is always a black screen that appears/ Why is that?

What does it take to not have the back screen interfere with my sharing presentation?

[Rupert]

Hi @Tarita 

Is the whole screen black - or are there just black boxes over some parts of the screen?

If the latter, you may want to try un-checking "Show my Zoom Windows to other participants..." in your local Zoom settings, under Share Screen:

[Tarita]

@Rupert there are black boxes however what you suggested to uncheck is not an option for me to check but not sure why.

[Rupert]

Hi @Tarita 

I would make sure you are fully up-to-date in Zoom:

https://support.zoom.us/hc/en-us/articles/201362233-Upgrade-update-to-the-latest-version