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audio is working on browser but not on desktop client

heatheathe
Newcomer
Newcomer

hi i need help, my zoom audio is working on browser but when i download the client and use the client, when i join the meeting using computer audio it does not work. When i click on testing, i can see the bar moving but no sound comes out. 

2 REPLIES 2

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

Perhaps this Zoom support article will be of some assistance?

 

Troubleshooting Zoom audio issues

 

https://support.zoom.us/hc/en-us/articles/7302459648397-Troubleshooting-audio-issues 

 

Regards

If my reply helped, don't forget to click the accept as solution button!

 

 

I have tried all the steps below: 

BUT it is still not working if i download the app