Why is Facebook lagging and echoing when I stream from zoom this week?

[KathyR85]

This never happened before, but yesterday FB lagged and then echoed my first sentence over and over each time I tested.  Is there a glitch in the update, or is there a problem somewhere else? Thanks for any advice. I do have the new Zoom update, I signed in and out of Zoom, google, and FB several times, and it still happened. 

[DanaCSM]

Hi Kathy, 

sorry to hear about this. This doesn't sound like it was working properly. Can you please confirm that you are on the latest version of the Desktop Application (https://zoom.us/download) ? If so, I'd highly recommend reaching out to our Technical Support Team and explain the issue at hand. You can open a ticket here: https://support.zoom.us/hc/en-us/requests/new

Best regards,

Dana

[CEJ1]

Hi Kathy,

Did you ever get an answer on this? The same thing is happening to me.