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Waiting Room Video - Not refreshing

CSCM
Explorer
Explorer

I don't know if anyone else is seeing this problem.

 

A while ago I set up a basic waiting room image which worked ok.

 

I now want to change this to a short video.

I set this up in Account Settings/ Meeting/ Waiting Room on my profile

 

But on new & existing Zoom meetings I still have the old image

 

Any ideas?

 

David

1 ACCEPTED SOLUTION

KhatC
Zoom Employee
Zoom Employee

Hi David, welcome to Zoom Community! Try deleting the image/video in your Waiting Room settings then re-uploading it. If you made the changes in the Account Settings, you can also check your Personal Settings too as this may supersede the account settings. Hope this helps.

View solution in original post

2 REPLIES 2

KhatC
Zoom Employee
Zoom Employee

Hi David, welcome to Zoom Community! Try deleting the image/video in your Waiting Room settings then re-uploading it. If you made the changes in the Account Settings, you can also check your Personal Settings too as this may supersede the account settings. Hope this helps.

Perfect. It worked.

Many thanks