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How do I disable AI Notetakers (otter.ai, read.ai, fireflies.ai, etc.) from joining our meetings

durinien
Newcomer
Newcomer

‎2025-06-12 10:43 AM - edited ‎2025-06-12 10:44 AM

Been running into this issue for several months and everything I have tried has not worked. I have Only authenticated meeting participants and webinar attendees can join meetings and webinars turned on in the Account Settings. I have Read.ai, Otter.ai, Fathom.video blocked as domains. And I have Only authenticated users can join meetings from Web client turned on.

Yet every meeting we have I have to kick several of these AI notetakers from our meetings. We don't want to have turn on Waiting Room for every meeting.

As an admin can I not stop these from joining all the time?

3 REPLIES 3

Cathy-WN
Explorer
Explorer

‎2025-06-13 07:52 AM

Apologies as not answering. I have the same question and frustratingly the Zoom bot tells me to do something that doesn't exist or I cant find:

Account Management/Account Settings/AI Companion/Toggle off Allow AI Companion to Join Meeting. CANT FIND THE TOGGLE OFF OPTION

Cathy-WN
Explorer
Explorer

‎2025-06-19 02:23 AM

Had a response from Zoom and they have suggested:

  • Disable Otter.ai by signing in as an admin at marketplace.zoom.us then click Manage on the upper right corner. Then select Admin App Management > Apps on Account, all 3rd party apps installed by users on the account via Zoom Marketplace will be listed. Click Otter.ai then click Manage App. From here you should be able to disable the app so internal users will not be able to use it on Zoom. You can also remove the app from this page. (External participants will still be able to utilize Otter.ai underscoring the importance of enabling Waiting Room).
0 Likes

Cathy-WN
Explorer
Explorer

‎2025-06-19 02:23 AM

Have received a response from Zoom which may help:

  • Disable Otter.ai by signing in as an admin at marketplace.zoom.us then click Manage on the upper right corner. Then select Admin App Management > Apps on Account, all 3rd party apps installed by users on the account via Zoom Marketplace will be listed. Click Otter.ai then click Manage App. From here you should be able to disable the app so internal users will not be able to use it on Zoom. You can also remove the app from this page. (External participants will still be able to utilize Otter.ai underscoring the importance of enabling Waiting Room).