How do I disable AI Notetakers (otter.ai, read.ai, fireflies.ai, etc.) from joining our meetings | Community
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Newcomer
June 12, 2025
Question

How do I disable AI Notetakers (otter.ai, read.ai, fireflies.ai, etc.) from joining our meetings

  • June 12, 2025
  • 8 replies
  • 7771 views

Been running into this issue for several months and everything I have tried has not worked. I have Only authenticated meeting participants and webinar attendees can join meetings and webinars turned on in the Account Settings. I have Read.ai, Otter.ai, Fathom.video blocked as domains. And I have Only authenticated users can join meetings from Web client turned on.

Yet every meeting we have I have to kick several of these AI notetakers from our meetings. We don't want to have turn on Waiting Room for every meeting.

As an admin can I not stop these from joining all the time?

8 replies

Explorer
June 13, 2025

Apologies as not answering. I have the same question and frustratingly the Zoom bot tells me to do something that doesn't exist or I cant find:

Account Management/Account Settings/AI Companion/Toggle off Allow AI Companion to Join Meeting. CANT FIND THE TOGGLE OFF OPTION

Explorer
June 19, 2025

Had a response from Zoom and they have suggested:

  • Disable Otter.ai by signing in as an admin at marketplace.zoom.us then click Manage on the upper right corner. Then select Admin App Management > Apps on Account, all 3rd party apps installed by users on the account via Zoom Marketplace will be listed. Click Otter.ai then click Manage App. From here you should be able to disable the app so internal users will not be able to use it on Zoom. You can also remove the app from this page. (External participants will still be able to utilize Otter.ai underscoring the importance of enabling Waiting Room).
Explorer
June 19, 2025

Have received a response from Zoom which may help:

  • Disable Otter.ai by signing in as an admin at marketplace.zoom.us then click Manage on the upper right corner. Then select Admin App Management > Apps on Account, all 3rd party apps installed by users on the account via Zoom Marketplace will be listed. Click Otter.ai then click Manage App. From here you should be able to disable the app so internal users will not be able to use it on Zoom. You can also remove the app from this page. (External participants will still be able to utilize Otter.ai underscoring the importance of enabling Waiting Room).
New Member
June 16, 2026

Here is the route I took based on the other responses.  Since otterai was not in my 3rd party apps.  Signing in as an admin at marketplace.zoom.us then click Manage on the upper right corner. Then select Admin App Management >Permissions, unclick app requests

Once I did that and logged into a meeting, an otterai request came up and I was able to select decline and to decline future requests.

Newcomer
June 26, 2026

It is a major issue in terms of copyright and privacy to enable AI , notes, transcript etc by default!!!! those features Must be disabled totally by default and only enabled manually by the host and no one else. We need this ASAP.

Newcomer
July 2, 2026

yes desperately trying to get all AI off my zoom including all note taker options and cannot get any help with this

New Member
July 13, 2026

Hi people,

I have been having this same issue. What worked for me was logging into the note taker (Otter for me) and removing it from there. If you are like me and were using Otter.AI, you will need to remove it from your Calendar app. That’s what allows it to connect to all of  the video calls. I hope this helps.

Explorer
July 14, 2026

I reached this page via Google, furious that a client today sent ONLY their AI note taker to my carefully crafted presentation!

Then I thought about it some more. The reality is that there’s nothing we can do to prevent it. Sure, I could have booted the bot out manually, leaving only the humans. But then the client wouldn’t have received the information they evidently wanted but were either too busy or unable to attend in person. It was socially rude but I have no idea what was going on in their life. The others enjoyed it.

Zoom could adopt a technical restriction to stop AI bots joining our meetings. That won’t solve the issue either. Our viewer could simply have an AI note taker app on their phone, listening in. If they pointed the phone towards the screen, it could ‘watch’ the presentation too.

Unless the AI industry agrees a technology built into all AI systems which recognises intellectual rights management (akin to the DRM system that’s built into music and video systems), which enables AI to recognise and refuse to process ‘restricted’ content, our efforts to ban AI monitoring is futile. The AI industry hasn’t yet demonstrated any respect for intellectual property. In fact, the opposite is true. So, I can’t see this happening anytime soon.

We must get used to a world where everything we do and say can be processed by AI.

New Member
July 21, 2026

I hate this otter.ai - someeonmee please heelp me remove it for good - shame on Zoom for allowing this and making so difficult to disconnect