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Trouble with Playback of Webinar recording

mreards
Newcomer
Newcomer

‎2024-05-15 11:31 AM

My webinar was recorded locally and the file is   double_click_to_convert.zoom and it will not open.  The error says that the Application "Transcode" cannot open.  The Chatbot says it should be an MP4.  Which I have seen in the past on other recodings.  Any ideas??

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MGSR
Community Moderator | Employee
Community Moderator | Employee

‎2024-05-16 02:13 PM

Hi @mreards 

You may refer to this link for troubleshooting the recording conversion issue:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061761

Please feel free to let me know if you need further assistance.


Mark
Zoom Community Team
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