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Registration confirmation emails not being received for webinars

JeanetteE
Newcomer
Newcomer

‎2022-08-09 12:16 PM

The feature is turned on and I cannot get a confirmation email to my work email or my personal when I register for webinars I've just scheduled. Even when in the scheduling screen and I click to "send me a preview email" those do not come either. I've checked Junk, Clutter, Spam. Nothing is coming. This is a major feature of promoting a webinar for registration.

0 Likes
1 REPLY 1

YaBoiB
Community Champion | Employee
Community Champion | Employee

‎2022-08-09 12:25 PM - edited ‎2022-08-09 12:25 PM

Hello @JeanetteE,
My name is Brandon. Thanks for joining the Zoom Community! This usually means that your organization is blocking or filtering out no-reply emails from external users. Please check on your mail server if {no-reply @ zoom.us } is being blocked somehow and put it on the allow list and you should start receiving emails again. I just checked this with my work email and personal email and it is working as designed. 

 

Regards,

Brandon 


Brandon (he/him/his)
Zoom Community Champion
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