cancel
Showing results for 
Search instead for 
Did you mean: 
2024 Khoros Kudos Awards

The Zoom Community has won the Best Customer Support Community award!

Celebrate with us

Registration confirmation emails not being received for webinars

JeanetteE
Newcomer
Newcomer

The feature is turned on and I cannot get a confirmation email to my work email or my personal when I register for webinars I've just scheduled. Even when in the scheduling screen and I click to "send me a preview email" those do not come either. I've checked Junk, Clutter, Spam. Nothing is coming. This is a major feature of promoting a webinar for registration.

1 REPLY 1

YaBoiB
Community Champion | Employee
Community Champion | Employee

Hello @JeanetteE,
My name is Brandon. Thanks for joining the Zoom Community! This usually means that your organization is blocking or filtering out no-reply emails from external users. Please check on your mail server if {no-reply @ zoom.us } is being blocked somehow and put it on the allow list and you should start receiving emails again. I just checked this with my work email and personal email and it is working as designed. 

 

Regards,

Brandon 


Brandon (he/him/his)
Zoom Community Champion
Have you heard of Zoom AI Companion?