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Recording download fail

NZAPI
Newcomer
Newcomer

‎2021-09-06 05:24 PM

I am trying to download a recording of a webinar and each attempt has failed. I've done this process a number of times, and never experienced a download failure before. The download starts successfully but stops at around the 200MB (of a 894MB file).  Is there any other way I can try and retrieve this recording?

1 REPLY 1

RN
Community Moderator | Employee
Community Moderator | Employee

‎2021-09-08 07:28 AM

Hey @NZAPI , was this a local recording or cloud recording? If a local recording, you can look into our KB article on ​​​​​​​Troubleshooting failed conversion of local recordings. However, if you're having trouble with your cloud recordings, I would recommend contacting our Zoom technical support and they can further look into your issue

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