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Issue Enabling Backstage Feature During Webinar Creation on Zoom


Hi everyone,

I am using Zoom Workplace Business with the Video Webinar option enabled. I am experiencing an issue with activating the Backstage feature while creating my webinars.

In my account settings, I can find and enable the Backstage option without any problem. However, when I create a new webinar or edit an existing one, I cannot find the option to enable Backstage within the webinar-specific settings.

Here are the steps I have followed:

  1. I have updated the Zoom app to the latest version available.
  2. I have verified that the Backstage option is enabled in my account's general settings.
  3. I have tried creating a new webinar and editing existing webinars, but I cannot find the Backstage option in the webinar settings.

Has anyone else encountered this issue or knows how to resolve it? Is there any step I might be missing or any specific requirement to use this feature?

Any suggestions would be greatly appreciated!

Thanks in advance for your help!


Community Champion | Customer
Community Champion | Customer


I believe the prerequisites for enabling the Zoom Webinar Backstage are the following licences;

  • Zoom Events Unlimited license or Zoom Events Pay Per Attendee license, 
  • Zoom Sessions Unlimited or Zoom Sessions Pay Per Attendee license.



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