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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

How are anonymous participants counted in the attendee report?

scj13
Newcomer
Newcomer

When we host a webinar, we look at the attendee report to see how many people joined. I noticed, though, that this report only includes people by name and email. We do allow people to join without signing in, and one participant during the webinar was listed only as "anonymous". Does anyone know if these anonymous attendees still counted in the report? Mostly curious if the attendee report is a true count of all the people who attended.

1 REPLY 1

Mary73
Explorer
Explorer

The attendee report would not include emails for anonymous attendees as well as double counting attendees who drop and rejoin and does not reflect total time in session. You could use APIs to aggregate total time in session per attendee to get a more accurate webinar attendance report. If you are not a developer there is a marketplace app, Salepager, that can do this for you.