Webinar Attendee Leaving Early but Still Marked as Present in Attendee Report

[Sasami]

Hi everyone! 👋

I’m trying to understand how Zoom Webinar attendee reports handle participants who leave a session early, particularly in a case where an attendee exits before the session officially ends but still appears as “present” for the full session duration—plus an extra five minutes past the scheduled end time.

Scenario Details:

• The attendee joined the webinar using their browser (not the Zoom desktop app).
• They left just as the first breakout session was about to begin.
• They exited the session by closing their browser window rather than clicking “Leave Webinar.”
• However, the attendee report recorded them as present for the entire session duration, plus an additional five minutes beyond the scheduled end time.
• Additionally, the report includes a one-minute entry that I don’t understand.

Data from the Attendee Report:

• Join Time: 10:30 AM
  
• Leave Time: 12:05 PM (even though the session was scheduled to end at 12:00 PM)
  
• Duration: 95 minutes (appears to count the entire session, not actual time spent)
  
• Breakout Session Interaction: Attendee exited right as breakouts began.
  
• Unexpected Entry: Another record shows a one-minute attendance entry at 10:40 AM - 10:41 AM, which seems unusual.

Questions:

• 1. Is this expected behavior when someone closes their browser window instead of clicking “Leave Webinar”?
• 2. Does the browser-based experience impact how attendance is tracked differently than the Zoom desktop app?
• 3. Could this be related to how Zoom handles inactive attendees (e.g., not detecting a browser window closure as an official exit)?
• 4. Why would the report show an attendee as present past the scheduled end time?
• 5. What could explain the one-minute entry at 10:40 AM - 10:41 AM? Is this related to a reconnection, or is it a known issue in reporting?
• 6. Is there a way to ensure attendee reports reflect actual participation time rather than defaulting to the session’s full duration?
• 7. Does the attendee report provide any way to tell if an attendee was in a breakout session versus the main room?

Any insights or explanations on how Zoom tracks attendance in these cases would be greatly appreciated.

Thanks in advance!