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2024-04-03 02:27 PM
Hi...
We are receiving webinar registrations that are to be manually approved. We've selected "Send an email to host when someone registers". The webinar has been set up with the Licensed account/email, but the Licensed host is not receiving these email notifications. Also, nothing is turning up in the Junk folder.
What are the likely things I may be missing?
Thanks!
Solved! Go to Solution.
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Webinar settings
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2024-04-03 04:31 PM
I should add that the different email address DID receive notification. If that's how it should work, then I'm a little surprised that the system's resolution is to REMOVE the host from the notification rather than ADDING another email to be notified.
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2024-04-03 03:27 PM
Welcome to the Zoom Community, @NPACTmike.
Just checking... please confirm you have the Notification setting enabled:
I set up a test webinar with Registration Required, Manually Approve, and Notifications enabled. I registered from the generated registration link though in InPrivate window, and immediately received the Notification to the email address associated with the Webinar Host/Owner:
Let me know if you have any special circumstances that might cause this, or any additional info I can use to help figure out why this is happening.
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2024-04-03 04:25 PM
Hi, @Ray_Harwood... thanks for helping this newbie.
I confirmed that Notifications is enabled. We have a different (non-host) email address as the "Email Contact" (under Email Settings) for this webinar. Could that be superseding the notification to the host?
Thanks!
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2024-04-03 04:31 PM
I should add that the different email address DID receive notification. If that's how it should work, then I'm a little surprised that the system's resolution is to REMOVE the host from the notification rather than ADDING another email to be notified.
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2024-04-03 04:52 PM
Thanks for the additional detail, @NPACTmike. I’m going to have to read over the documentation and see how it reads.
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2024-10-04 07:15 AM
Hello, we also stopped receiving registration confirmation emails once we changed the "Email Contact"! If you find a solution to this issue, please share it here.
Thank you!