Host not receiving email when someone registers for webinar

[NPACTmike]

Hi...

We are receiving webinar registrations that are to be manually approved.  We've selected "Send an email to host when someone registers".  The webinar has been set up with the Licensed account/email, but the Licensed host is not receiving these email notifications.  Also, nothing is turning up in the Junk folder.

What are the likely things I may be missing?

Thanks!

[Ray_Harwood]

Welcome to the Zoom Community, @NPACTmike.

Just checking... please confirm you have the Notification setting enabled:

I set up a test webinar with Registration Required, Manually Approve, and Notifications enabled.  I registered from the generated registration link though in InPrivate window, and immediately received the Notification to the email address associated with the Webinar Host/Owner:

Let me know if you have any special circumstances that might cause this, or any additional info I can use to help figure out why this is happening.

[NPACTmike]

Hi, @Ray_Harwood... thanks for helping this newbie.

I confirmed that Notifications is enabled.  We have a different (non-host) email address as the "Email Contact" (under Email Settings) for this webinar.  Could that be superseding the notification to the host?

Thanks! 

[NPACTmike · Accepted solution]

I should add that the different email address DID receive notification.  If that's how it should work, then I'm a little surprised that the system's resolution is to REMOVE the host from the notification rather than ADDING another email to be notified.

[Ray_Harwood]

Thanks for the additional detail, @NPACTmike. I’m going to have to read over the documentation and see how it reads.

[NicoKres]

Hello, we also stopped receiving registration confirmation emails once we changed the "Email Contact"! If you find a solution to this issue, please share it here. 

Thank you!