Creating a ticket

[SJK1955]

Hello:  I am working to create the ticketing for a zoom event.  The tickets will be free, but when I go into the ticket area and go to add ticket there is no option for a free ticket, and it will not let me create any ticket.  I have been on the chat with Zoom and honestly they are no help.  They run me through a process which I follow exactly but it does not work.  Any thoughts?