Zoom contact Center on ChromeOS PWA Playstore app

[Camer00n]

Hello there,

I was posting to see if anyone else has tried using Zoom Contact Center on ChromeOS PWA Playstore app.  We were recently testing this out for a Pilot and for some reason after 3 days of successful calls, Internal transfers will no longer reach the Agent using the Chromebook's.  We just get continuous ring on the caller side and then voicemail.  If we call into the queue and dial the agents extension, the call will complete without issue.

The challenge is the Contact Center is a client solution, not an internal solution, so were piloting this without their support and I don't know enough about the admin side of Contact Center.  I'm curious if there are any known issues with the ChromeOS PWA playstore app (FYI, same issue if we launch in Browser or run from app), or if its possible the client monitored the calls being delivered to the PWA Playstore app -vs- the Zoom Windows Client they are used to seeing and blocked those internal calls.