Connecting

[revjtmiller]

I do NOT have a firewall on,  but I keep getting this message when I try to join meetings, 

 I have tried to call and even though I have a PAID subscription to zoom live chat is not supported. 

Can anyone help?  zoom needs to do better on support in my opinion!!!!!!

[sachinzoom]

Hello @revjtmiller 

Please try troubleshooting using the new tool.

https://support.zoom.us/hc/en-us/articles/12997935825293-Zoom-Network-Connectivity-Tool#h_01GT30TR8Y...

This will help you look at the connectivity/ network issues between your network and zoom. 

Hope that helps