log into account

[NewCostumer]

Hello

I hope someone can help me here, unfortunately a colleague can no longer log into his account even though the account has been settled - what could be another reason?

or rather, he does not recognize our paid status, although we have received the paid invoice. It is the Pro_Tarif

Thanks very much

[IP-Man]

@NewCostumer 

Thank you for visiting the Zoom Community to seek support. Because this case is unique to your Zoom account, I would suggest that you log a problem with Zoom Support at
https://support.zoom.us/hc/en-us/requests/new so support/account team can help you with the concern.

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