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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

cannot add LTI Pro app

asitek
Newcomer
Newcomer

‎2024-08-21 09:39 AM

I am trying to add  the LTI Pro app so I can connect to Canvas LMS. I pre-approved the app in the Zoom App Marketplace, but the "add" button is still greyed out and I cannot add the app to my account. I do have an Education account and have tried pre-approving it both for myself and for the all users and neither option has worked. 

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3 REPLIES 3

vancheese
Newcomer
Newcomer

‎2024-10-18 01:03 AM

I too have the same issue... Is there a reason for this?

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MGSR
Community Moderator | Employee
Community Moderator | Employee

‎2024-10-21 11:09 AM

Hello there,

Welcome to the Zoom Community! We're glad to have you here.

I'm sorry for the late response. Kindly check under the privacy and compliance the user role requirement to see if your admin role has all the required privileges.

Let us know if you need further assistance. 


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
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vancheese
Newcomer
Newcomer
In response to MGSR

‎2024-10-22 08:41 AM

My account is an admin account so i should have permission to access the account but it is still grayed out 

The other admins tried and failed too 

 

Can you help me some more?

 

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