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Video broken and missing gallery view on web client sdk

petrishka
Newcomer
Newcomer

‎2021-09-20 05:11 AM

Already since some weeks, we do not see the speaker/gallery view dropdown on the top-right corner - we have web sdk and also  the video is broken. We have the latest Web Meeting SDK v1.9.8.

 

In Google Chrome 93.0.4577.82, video capture appears to be broken. Only a black rectangle is visible when I turn on "Video," both in my view of the web client and on the receiving end for other Zoom participants.

Thanks a lot in advance!

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1 REPLY 1

CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2021-10-13 02:55 PM

Hi @meetingbox!

 

I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved. 

 

Zoom Moderator 

-CA


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
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