Video broken and missing gallery view on web client sdk

[petrishka]

Already since some weeks, we do not see the speaker/gallery view dropdown on the top-right corner - we have web sdk and also  the video is broken. We have the latest Web Meeting SDK v1.9.8.

In Google Chrome 93.0.4577.82, video capture appears to be broken. Only a black rectangle is visible when I turn on "Video," both in my view of the web client and on the receiving end for other Zoom participants.

Thanks a lot in advance!

[CarlaA]

Hi @meetingbox!

I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved. 

Zoom Moderator 

-CA